Sky was easy to deal with, very accommodating. The delivery cost more than the product, which is to be expected as it is a heavy and unwieldy package from China to Australia. Also due to some missed messages (from my end) during the Christmas and New Year period, added some time to the order.
Came in packages of 4 panels each, some assistance required by delivery guy for drop off. Some superficial damages to card box packaging but all panels arrived perfectly. Gaps between slats were pretty reasonable, though not perfect - probably adds to the artistic nature of the panels. Each slat is stappled to the felt backing, which provides the acoustic insulation. Slats smell like wood when cut with a circular saw but the cut surface and dust was black - probably features of the MDF used.
Took me a few weeks to find time to do this - as it usually is with DIY projects. Painted the background wall dark gray, lined up the slats to fit the surface. Pretty happy with the result.